Important note:

This declaration in English is provided as an additional service only. Only the German language version of this declaration shall apply and in no event shall the English language version of this declaration be construed to modify the German language version of this declaration.

 

Pursuant to Commission Implementing Decision (EU) 2018/1523 of October 11, 2018, establishing a model accessibility statement in accordance with Directive (EU) 2016/2102 of the European Parliament and of the Council on the accessibility of websites and mobile applications of public sector bodies

 

Declaration on accessibility

 

The Tiroler Zugspitz Arena Tourism Association strives to design its websites in accordance with Section 76 of the Tyrolean Equal Treatment and Anti-Discrimination Act, which implements Directive (EU) 2016/2102 of the European Parliament and of the Council of October 26, 2016, on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to the website arena365.at.

 

Status of compliance with the requirements

 

Due to the following incompatibilities and exceptions, this website is only partially compliant with Conformity Level AA of the "Web Content Accessibility Guidelines (WCAG) 2.1" and with the applicable European Standard EN 301 549 V3.2.1 (022-02).

 

Non-accessible content

 

The following contents are not accessible as they are not compatible with the underlying harmonized standard EN 301 549:

 

• The alt text for our logo in the cookie banner is very short | WCAG: 1.1.1
  The cookie banner on our website is integrated via a third-party service. The alt text for our logo contained within it is currently not sufficiently descriptive. This is an external component over whose content we have no direct control. 
• The language displayed on the cookie policy page does not always match all elements on the page | WCAG: 3.1.1
  The cookie policy on this website is integrated via an external tool. This tool automatically adapts to the language settings of the browser being used. As a result, individual text elements of the cookie policy may not match the language preset on the website. As this is a third-party system, we have no direct influence over the language in which individual content is displayed.
• On one page, the contrast between the text and the background is too low | WCAG 1.4.3
  This is due to the TOSC 5 website widget from Feratel. We are already in contact with the provider and our web agency to understand and resolve issues of this nature.
• On one page, there are elements whose ARIA IDs appear more than once. This makes it difficult to navigate the website using screen readers | WCAG: 4.1.2
  This is due to the TOSC 5 website widget from Feratel. We are already in contact with the provider and our web agency to understand and resolve issues of this kind.

 

Our website embeds content from third-party providers (e.g. TOSC 5 website widgets from Feratel). This content is integrated via so-called iFrames or external scripts. As this content lies outside our direct control, we cannot guarantee its accessibility.
Further information on the digital accessibility of the FareHarbor B.V. experience shop can be found here.
We endeavour to provide alternatives that are as accessible as possible or to select providers who ensure compliance with accessibility requirements. We are also already in contact with most providers to explore or jointly implement an accessible solution.
Should you notice any barriers, please get in touch.



Below you will also find the separate accessibility statement for the TOSC 5 website widget.

 

The following content is not accessible as it represents a disproportionate burden:

Video without media alternative or subtitles available. | WCAG: 1.2.1
This video is a video without spoken language. Due to the current disproportionate burden in terms of time and personnel resources, we are currently unable to provide subtitles or other accessible media alternatives. However, we will endeavor to offer as many videos as possible with subtitles and accessible alternative formats in the future.

 

Preparation of this accessibility statement

 

This statement was created on 25 June 2025, using, amongst other things, Web Inclusion GmbH’s Eye-Able® technology, and was last updated on 12 August 2026. Further information about Web Inclusion GmbH can be found at https://eye-able.com/. Eye-Able Report® – a product of Web Inclusion GmbH – has undergone all machine-verifiable testing steps. Manual tests were also carried out.

 

Feedback and contact details

 

The content and services on this website are constantly being improved, updated and expanded. Usability and accessibility are of great importance to us. Do you have any comments or would you like to report any accessibility issues on this website? Please get in touch with us. We will explain what accessibility barriers exist. You can find out about any exceptions we have made. We will answer your questions as soon as possible, and within two months at the latest. Thank you for your feedback. You can contact us at the following address:

Tiroler Zugspitz Arena
Schmiede 15
6632
Ehrwald
info@zugspitzarena.com

 

Enforcement

 

If you do not receive a satisfactory response from the above-mentioned contact option, you can submit a complaint to theOmbudsstelle für barrierefreies Internet und mobile Anwendungen des Landes Tirol. The complaint will be examined to determine whether it is a violation of the provisions of § 14b of the Tyrolean Anti-Discrimination Act by bodies of the province, the municipalities, the associations of municipalities and the self-governing bodies established by provincial law. If the complaint is justified, the ombudsman's office must make recommendations for action to the province or the legal entities concerned and propose measures to remedy the deficiencies in question. Further information on the complaints procedure can be found on the website of the Ombudsstelle für barrierefreies Internet und mobile Anwendungen des Landes Tirol.

 

Ombudsstelle für barrierefreies Internet und mobile Anwendungen des Landes Tirol
Leopoldstraße 3
6020 Innsbruck
servicestelle.gleichbehandlung@tirol.gv.at
+43 512 508 3292
https://www.tirol.gv.at/gesellschaft-soziales/gleichbehandlung-antidiskriminierung/ombudsstelle-barrierefreies-internet/

 

Disclaimer

 

The automatic check of the web content was carried out on: 12 August 2026. The web content was accessed via Eye-Able using Google Chrome version 136.0.7103.92. We guarantee the accuracy of the information provided for the tested application version under the specified browser and operating system parameters. If different versions or environments are used, the display may differ from the results presented here. Manual tests by the website operator are also recommended to ensure a comprehensive check.

 

ACCESSIBILITY STATEMENT (TOSC5-Website-Widget)

 

June 3, 2025

Information in accordance with the Accessibility Act (BaFG)

 

Accessibility Statement

 

feratel media technologies AG strives to make the TOSC5 website widget accessible in accordance with the Accessibility Act (BaFG) as amended to implement Directive (EU) 2019/882 of the European Parliament and of the Council of 28 June 2025 on the accessibility of websites and mobile applications.

This accessibility statement applies exclusively to the TOSC5 website widget (booking and information widget) integrated on this website.

 

Status of compatibility with the requirements

The TOSC5 website widget is partially compliant with conformity level AA of the "Web Accessibility Guidelines – WCAG 2.1" or with the applicable European standard EN 301 549 V 3.2.1 (2021-03) due to the following incompatibilities and exceptions.

 

Non-accessible content

 

The content listed below is not accessible for the following reasons:

 

a) Incompatibility with the BaFG

• C.9.1.1.1 – For some non-text content presented to users, there is no equivalent text alternative that serves the same purpose.
• C.9.1.3.1 – In some cases, information, structure, or relationships conveyed through the presentation of pages cannot be programmatically determined (or are not available via text).
• C.9.1.3.2 – In some instances where the order in which content is presented affects its meaning, this order is only visual and not structural.
• C.9.1.4.3 – The visual presentation of text and images containing text does not always meet the required minimum contrast ratio, except for the exemptions provided in the regulations (e.g., logos).
• C.9.1.4.10 – Content that does not require a two-dimensional layout (such as data tables or maps) is not reflowed when resized.
• C.9.2.1.1 – Some features cannot be operated through a keyboard (or an equivalent input interface).
• C.9.2.2.2 – Some animations, blinking, scrolling, or auto-updating information are automatically started, last longer than five seconds, or are presented simultaneously with other content, and there are no mechanisms to stop or hide them.
• C.9.2.4.3 – On some web pages that can be navigated sequentially and where navigation order affects meaning and functionality, some focusable objects do not receive focus in an order that preserves their meaning and operability.
• C.9.2.4.6 – Headings and/or labels do not sufficiently describe the content or functionality.
• C.9.3.3.2 – In some cases, no labels or instructions are provided when user input is required.
• C.9.4.1.2 – In some instances, user interface components (including form elements, links, and script-generated components...) do not have their name, role, status, properties, and values correctly set or updated, or assistive technologies and users are not notified of changes.
• C.9.4.1.3 – In some cases, status messages are not presented to users in a way that assistive technologies can interpret them without shifting focus.

 

b) Disproportionate Burden  

Implementing the PDFs contained in the TOSC5 website widget in an accessible manner and creating the accessibility statement in plain language currently represents a disproportionate burden. They are therefore an exception.

 

c) The content does not fall within the scope of the applicable legislation

A sign language version is not mandatory under the applicable legislation.

 

Preparation of this accessibility statement

 

This accessibility statement was issued on June 3, 2025.

The assessment of the compatibility of the TOSC5 website widget with the BaFG for the implementation of the requirements of Directive (EU) 2019/882 was carried out in the form of a review according to WCAG 2.1 at conformity level AA in May 2025.

This statement was updated on June 3, 2025.

 

Feedback and contact details

 

The offers and services via the TOSC5 website widget are continuously improved, updated and expanded. Usability and accessibility are very important to us.

If you notice any barriers that prevent you from using our TOSC5 website widget – issues not described in this statement, deficiencies in compliance with accessibility requirements – please let us know by email. We will review your request and contact you as soon as possible.

Please send us all messages and suggestions to info@zugspitzarena.com. Please describe the problem and provide us with the URL(s) of the affected website or document.

 

Contact:

E-mail: info@zugspitzarena.com

Phone Number: 0043 5673 20000

We will review your request and get back to you within two months.

 

Enforcement

 

If you do not receive satisfactory answers from the above-mentioned contact option, you can contact the Social Ministry Service, Upper Austria Regional Office by means of a complaint.

Contact:

Gruberstraße 63, 4021 Linz

Phone: 0732/7604-0

Fax: 0732/7604-4400

E-mail: post.oberoesterreich@sozialministeriumservice.at

 

The complaints are examined by the Ministry of Social Affairs to determine whether they relate to violations of the requirements of the Accessibility Act, in particular deficiencies in compliance with accessibility requirements, by the federal government or an entity attributable to it.

 

If the complaint is justified, the Ministry of Social Affairs shall make recommendations for action to the Federation or the legal entities concerned and propose measures to remedy the existing deficiencies.