Declaration of accessibility

Tourismusverband Tiroler Zugspitz Arena endeavors to make its websites accessible in accordance with § 14b of the Tyrolean Anti-Discrimination Act 2005 and the Web Accessibility Act (WZG) as amended to implement Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies (Official Journal L 327, 2.12.2016, p. 1). This accessibility statement applies to the website https://arena365.at/.

 

Status of compliance with the requirements

This website is only partially compliant with conformance level AA of the 'Web Content Accessibility Guidelines Web - WCAG 2.1' or with the applicable European Standard EN 301 549 V2.1.2 (2018-08) due to the following incompatibilities and exceptions.

 

Non-accessible content

The following content is not accessible as it is not compatible with the underlying harmonized standard EN 301 549:

 

There are invalid aria attribute values on all pages. These are not recognized by screen readers and are therefore not displayed correctly. | WCAG: 4.1.2
This problem is due to the provider's logo in the cookie banner. The cookie banner is integrated by an external software solution from a third-party provider.
As this is an external tool, we have no direct influence on its technical implementation. However, we are in contact with the provider to check an accessible solution and to remove the existing barrier as soon as possible.

 

There are elements with the Aria-hidden attribute on a page that can be focussed at the same time. As a result, these elements are accessible for assistive technologies even though they should be hidden. | WCAG: 4.1.2
Work is already underway to rectify the problem.

 

Alternative text of our logo in the cookie banner is very short. | WCAG: 1.1.1
The cookie banner on our website is integrated via a third-party service. The alt text of our logo contained therein is currently not sufficiently meaningful. This is an external component over whose content we have no direct influence. We are in contact with the provider in order to bring about an improvement.

 

The language used on the cookie declaration page does not always match all elements on the page. | WCAG: 3.1.1
The cookie declaration on this website is integrated via an external tool. This automatically adapts to the language settings of the browser used. As a result, individual text elements of the cookie declaration may not match the language preset on the website. As this is a third-party system, we have no direct influence on the linguistic presentation of individual content. We are in contact with the provider to ensure a uniform linguistic presentation and strive to find a barrier-free solution.

 

The following content is not accessible as it represents a disproportionate burden:

Video without media alternative or subtitles available. | WCAG: 1.2.1
This video is a video without spoken language. Due to the current disproportionate burden in terms of time and personnel resources, we are currently unable to provide subtitles or other accessible media alternatives. However, we will endeavor to offer as many videos as possible with subtitles and accessible alternative formats in the future.

This declaration was created on 25.06.2025 according to WCAG 2.1 in conformity level AA and updated on 01.08.2025. The declaration was created using the Eye-Able® technology of Web Inclusion GmbH. More information about Web Inclusion GmbH can be found at https://eye-able.com/ Web Inclusion GmbH has gone through all machine-verifiable test steps. Manual tests were also carried out.

 

Feedback and contact details

Do you have a comment or suggestion about barriers on this website? Please get in touch with us. We will explain which barriers exist. You can find out what exceptions we have made. We will answer your questions as quickly as possible, but at the latest within the statutory period of six weeks. Thank you for your feedback. You can contact us at the following address:

Tiroler Zugspitz Arena
Schmiede 15
6632
Ehrwald
info@zugspitzarena.com

 

Enforcement

 

If you do not receive a satisfactory response from the above-mentioned contact option, you can submit a complaint to theOmbudsstelle für barrierefreies Internet und mobile Anwendungen des Landes Tirol. The complaint will be examined to determine whether it is a violation of the provisions of § 14b of the Tyrolean Anti-Discrimination Act by bodies of the province, the municipalities, the associations of municipalities and the self-governing bodies established by provincial law. If the complaint is justified, the ombudsman's office must make recommendations for action to the province or the legal entities concerned and propose measures to remedy the deficiencies in question. Further information on the complaints procedure can be found on the website of the Ombudsstelle für barrierefreies Internet und mobile Anwendungen des Landes Tirol.

 

Ombudsstelle für barrierefreies Internet und mobile Anwendungen des Landes Tirol
Leopoldstraße 3
6020 Innsbruck
servicestelle.gleichbehandlung@tirol.gv.at
+43 512 508 3292
https://www.tirol.gv.at/gesellschaft-soziales/gleichbehandlung-antidiskriminierung/ombudsstelle-barrierefreies-internet/

 

Disclaimer

The automatic check of the web content was carried out on: 01.08.2025. The Google Chrome browser version 136.0.7103.92 was used for the web content when called up by Eye-Able. We guarantee the accuracy of the information provided for the tested application version under the specified browser and operating system parameters. If different versions or environments are used, a different presentation is possible, which may deviate from the results given here. For a complete check, manual tests by the website operator are also recommended.

 

Important note:

This declaration in English is provided as an additional service only. Only the German language version of this declaration shall apply and in no event shall the English language version of this declaration be construed to modify the German language version of this declaration.

 

ACCESSIBILITY STATEMENT (TOSC5-Website-Widget)

June 3, 2025

Information in accordance with the Accessibility Act (BaFG)

 

Accessibility Statement

 

feratel media technologies AG strives to make the TOSC5 website widget accessible in accordance with the Accessibility Act (BaFG) as amended to implement Directive (EU) 2019/882 of the European Parliament and of the Council of 28 June 2025 on the accessibility of websites and mobile applications.

This accessibility statement applies exclusively to the TOSC5 website widget (booking and information widget) integrated on this website.

 

Status of compatibility with the requirements

The TOSC5 website widget is partially compliant with conformity level AA of the "Web Accessibility Guidelines – WCAG 2.1" or with the applicable European standard EN 301 549 V 3.2.1 (2021-03) due to the following incompatibilities and exceptions.

 

Non-accessible content

 

The content listed below is not accessible for the following reasons:

 

a) Incompatibility with the BaFG

• C.9.1.1.1 – For some non-text content presented to users, there is no equivalent text alternative that serves the same purpose.
• C.9.1.3.1 – In some cases, information, structure, or relationships conveyed through the presentation of pages cannot be programmatically determined (or are not available via text).
• C.9.1.3.2 – In some instances where the order in which content is presented affects its meaning, this order is only visual and not structural.
• C.9.1.4.3 – The visual presentation of text and images containing text does not always meet the required minimum contrast ratio, except for the exemptions provided in the regulations (e.g., logos).
• C.9.1.4.10 – Content that does not require a two-dimensional layout (such as data tables or maps) is not reflowed when resized.
• C.9.2.1.1 – Some features cannot be operated through a keyboard (or an equivalent input interface).
• C.9.2.2.2 – Some animations, blinking, scrolling, or auto-updating information are automatically started, last longer than five seconds, or are presented simultaneously with other content, and there are no mechanisms to stop or hide them.
• C.9.2.4.3 – On some web pages that can be navigated sequentially and where navigation order affects meaning and functionality, some focusable objects do not receive focus in an order that preserves their meaning and operability.
• C.9.2.4.6 – Headings and/or labels do not sufficiently describe the content or functionality.
• C.9.3.3.2 – In some cases, no labels or instructions are provided when user input is required.
• C.9.4.1.2 – In some instances, user interface components (including form elements, links, and script-generated components...) do not have their name, role, status, properties, and values correctly set or updated, or assistive technologies and users are not notified of changes.
• C.9.4.1.3 – In some cases, status messages are not presented to users in a way that assistive technologies can interpret them without shifting focus.

 

b) Disproportionate Burden  

Implementing the PDFs contained in the TOSC5 website widget in an accessible manner and creating the accessibility statement in plain language currently represents a disproportionate burden. They are therefore an exception.

 

c) The content does not fall within the scope of the applicable legislation

A sign language version is not mandatory under the applicable legislation.

 

Preparation of this accessibility statement

 

This accessibility statement was issued on June 3, 2025.

The assessment of the compatibility of the TOSC5 website widget with the BaFG for the implementation of the requirements of Directive (EU) 2019/882 was carried out in the form of a review according to WCAG 2.1 at conformity level AA in May 2025.

This statement was updated on June 3, 2025.

 

Feedback and contact details

 

The offers and services via the TOSC5 website widget are continuously improved, updated and expanded. Usability and accessibility are very important to us.

If you notice any barriers that prevent you from using our TOSC5 website widget – issues not described in this statement, deficiencies in compliance with accessibility requirements – please let us know by email. We will review your request and contact you as soon as possible.

Please send us all messages and suggestions to info@zugspitzarena.com. Please describe the problem and provide us with the URL(s) of the affected website or document.

 

Contact:

E-mail: info@zugspitzarena.com

Phone Number: 0043 5673 20000

We will review your request and get back to you within two months.

 

Enforcement

 

If you do not receive satisfactory answers from the above-mentioned contact option, you can contact the Social Ministry Service, Upper Austria Regional Office by means of a complaint.

Contact:

Gruberstraße 63, 4021 Linz

Phone: 0732/7604-0

Fax: 0732/7604-4400

E-mail: post.oberoesterreich@sozialministeriumservice.at

 

The complaints are examined by the Ministry of Social Affairs to determine whether they relate to violations of the requirements of the Accessibility Act, in particular deficiencies in compliance with accessibility requirements, by the federal government or an entity attributable to it.

 

If the complaint is justified, the Ministry of Social Affairs shall make recommendations for action to the Federation or the legal entities concerned and propose measures to remedy the existing deficiencies.